• Lead the Product Development Information Technology support staff at the San Diego, CA campus, responsible for desktop support, systems administration, and network access to sustain SCEA Product Development studios.
• Manage the daily activities of an IT Ops team, focusing on systems administration and customer support, keeping track of support requests and providing reports to senior management.
• Coordinate the processes that define workstation, laptop, and client-side software deployment and support.
• Research new products/solutions to enhance end user service levels.
• Measures and tracks performance to achieve target deliverables. Identifies opportunities to improve operational efficiency and staff productivity.  
• Gather metrics and provide reports to senior management.
• Build relationships with various business units to provide proactive and efficient support.
• Collaborate with peers at other SCEA sites to refine support processes and procedures.
• Energetically interact with Studios and support staff to ensure adequate capacity planning, equipment acquisition, asset tracking, and coordination of systems administration activities.
• Provide requirements to other PD IT groups, participating as a team member to support overall IT infrastructure.
• Interact with senior management and external groups for planning and budgeting purposes.
• Direct ongoing staff development and internal staff sharing.
• Travel to remote sites as needed (<5% of the time)

This job listing originated on Gamasutra.com, the game industry's leader.

• Demonstrated success as an IT leader in an Operation or support function, with skills in motivation, staff development, and cross-functional coordination.  Strong English language verbal and written communication skills.
• Ability to define processes for customer support, network operations, and desk side administration, including processes for equipment acquisition.
• Must have computer science knowledge adequate to understand and communicate  support information to both staff and customers; advance Windows knowledge, intermediate Linux administration ability; experience with enterprise-class email and collaboration systems; strong understanding of internet and web services structures; intermediate level network, storage management, and system security knowledge; basic network planning and troubleshooting skills; intermediate understanding of LAN/WAN and server-based operations; and intermediate MS Office skills.
• Must be able to create and maintain multiple project plans, $1-2M OpEx budget, and manage projects and equipment acquisition in concert with corporate support staff to deliver projects on time and on budget.
• Should have sufficient background in systems administration to communicate planning and operations issues to internal staff and represent department to external parties.

 
Sony Computer Entertainment America LLC (SCEA) is responsible for keeping PlayStation^® growing and thriving in the United States, Canada and Latin America. Based in Foster City, California, SCEA serves as headquarters for all North American operations and is a wholly owned subsidiary of Sony Corporation of America Inc.
 
It is SCEA's policy to provide equal employment opportunity for all applicants and employees. SCEA does not unlawfully discriminate on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law.  SCEA also makes reasonable accommodations for disabled applicants and employees.