• Grow community interactions on social media and external forums.
• Identify, build, and maintain relationships with key influencers and power users and track the impact.
• Identify issues facing power users and create content to resolve them through tutorials, FAQs, and blog posts.
• Coordinate with game specific Community Managers, Support Teams, and Product Managers to identify bugs and communicate fixes to the community in a timely fashion.
• Troubleshoot issues and reply to players on a daily basis through our existing communication channels.
• Be the voice of the company on external forums and websites.
• Monitor community sentiment and report on it internally on a weekly basis.
• Create custom items to reward the community.
• Foster community growth by aggressively promoting fan-created content.
• Participate in pre and post launch marketing strategy and planning.

This job listing originated on Gamasutra.com, the game industry's leader.

• A successful candidate will have a bachelors degree in communications, marketing, English or a related field
• Online customer service or community management experience a plus
• Nuanced understanding of community development & management
• Great attitude and outstanding judgment
• Excellent writing skills, a creative mind, and conflict resolution skills
• Thorough understanding of Facebook, Twitter, and online communities like Reddit. Experience posting on forums a plus.
• Understanding and passion for internet phenomena
• Passionate about video games
• Second language a plus!