Changyou.com (NASDAQ: CYOU) is a leading developer and operator of online games in China. We began operations in 2003 as Sohu.com’s massively multi-player online games (“MMORPG”) business unit, before our carve-out as a separate, stand-alone company in December 2007 and subsequent listing on the NASDAQ Global Select Market in April 2009. We now operate one of the most popular MMORPGs in China, and have enjoyed strong growth in user data and revenues for our games. Our leading in-house technology platform includes an advanced 2.5D graphics engine, a uniform game development platform, effective anti-cheating and anti-hacking technologies, proprietary cross-networking technology and advanced data protection technology.
Online Community Manager: Build new online communities with Changyou.com Summary
Changyou.com (NASDAQ:CYOU) is an online gaming company, focusing on MMORPG market globally. We’re looking for an Online Community Manager with a dynamic personality, innovative thinking and a strong background in online community for games. The Online Community Manager will be in a position to build up a sustainable community for millions of members all who will get to enjoy the same rewarding, meaningful experience and fun of our games. The Online Community Manager will serve as a hub and should have the ability to personally connect with the users (humanize the company), and provide feedback to many departments internally (product, PR, marketing, customer service, tech support, etc). This is a chance to build out a scalable community, work in an office that is seriously fun, make millions of people happy, and have the opportunity to contribute to shaping its direction and development.
Responsibilities ? Plan strategically the functions and development of the community ? Maintain strong familiarity and dialog with the game community by reading and posting to official forums, external forums and Web sites and deliver regular community feedback reports ? Creatively and proactively assist users and go the extra mile to make sure our users have a wonderful community experience ? Solve community disputes and enforce community rules ? Manage the teams of volunteer moderators that oversee the forums, adoption areas, groups ? Identify and analyze issues, patterns and trends in users requests & product performance ? Stay up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of these technologies ? Create events, write copy and work with the Marketing team to promote the product ? Participate in professional networking by following the prominent bloggers and online writers & attending events ? Work in concert with the Product and Customer Service teams to ensure an all-around great user experience and product additions/enhancements ? Support the growth of external community Web sites by establishing and maintaining contact with Web site operators, in conjunction with Marketing ? Take an analytical approach to improve the efficiency of online community and customer service processes
Qualifications for the position:
• Previous experience moderating online communities through forums, Web sites and other platforms; • The ability to communicate and comprehend technical topics clearly. Both written and verbally; • Proven time and project and team management skills with demonstrable ability in handling multiple responsibilities concurrently while working well under deadline pressures; • An understanding of marketing strategies and online business models; • The ability to prepare reports and analyze customers' trend and characteristics; • Strong organizational, analytical, and presentation skills; • Superb interpersonal skills; • A creative mindset. Adept at finding new ways to deliver old material; • A proven ability to take initiative and be proactive; • Proven experience in successfully developing and managing people, resources and schedules; • A passion for online games and an understanding of MMO games and the market.
This is a full-time, on-site position located in the Santa Clara , Ca Office. Salary based on experience and skills. Growth opportunities based on achievements. Email your resume and cover letter to job_us@cyou.com
