Aeria Games, located in Santa Clara, CA is positioned to become the worldwide leader in one of the fastest growing segments of the online gaming market, Free-to-Play massive multiplayer online games. We've built a vibrant community (5+ million gamers) around a diverse portfolio of MMO games and have successfully introduced the micro-transaction based business model into North America and Europe.
We publish a variety of games and genres from MMORPG to Sports to our newly announced partnership with Sanrio to publish Hello Kitty Online!
If you answered "Yes!" to all of these, we want to talk with you!
We are looking for someone passionate (and knowledgeable) about building communities online for our newest published title: Hello Kitty Online.
You would act as the voice of the customer, gathering and delivering feedback from the community, in addition to representing the development team and the company in the online world.
You are comfortable interacting directly with gamers through forums and Web sites and is committed to creating a positive environment for a diverse audience of gamers. In addition, you would be involved in the day-to-day operations of the game, including aspects of marketing, sales and game operations.
And, of course, you have excellent skills in interacting directly with gamers online and is committed to creating a positive environment for a diverse audience of gamers, combined with the ability to be both creative and analytical, fantastic interpersonal skills and passion for the MMO market.
Note: Aeria Games is a publisher of licensed games, not a developer.
ON ANY GIVEN DAY YOUR COULD BE:
Maintaining strong familiarity and dialog with the game community on official forums, external forums and Web sites, including: Moderating message boards to ensure that messages stay on topic and adhere to the code of conduct;
Delivering regular reports to the game development team, customer service, quality assurance and management on:
community feedback,
activity level and performance indicators,
marketing strategies,
customer concerns;
Writing game documentation and release notes for game updates;
Supporting the growth of external community Web sites by establishing and maintaining contact with Web site operators, in conjunction with Marketing.
Using your familiarity with the nuances of the game community to support marketing and public relations efforts.
Assisting in the development of Web content that the community is most interested in viewing.
Supporting events, both in- and out-of-game, such as conventions, contests and developer chats.
Working with Producers on overall game support/development, marketing, community building, and sales;
Coordinating and executing cross promotions with partners;
Establishing and maintaining a creative and productive environment through effective team communication.
OUR IDEAL CANDIDATES HAVE:
Previous experience building and moderating online communities through forums, Web sites and other platforms. (This is a MUST);
An understanding of the MMO game genre, including development and customer service issues;
Superb interpersonal writing skills and a professional, friendly disposition with the ability to speak to a diverse audience (for online community interactions);
The ability to communicate and comprehend technical topics clearly. Both written and verbally;
A passion for online games and an understanding of MMO games, the development process, customer service, and the market in general;
Proven time and project and team management skills with demonstrable ability in handling multiple responsibilities concurrently while working well under deadline pressures;
An understanding of marketing strategies and online business models;
Strong organizational, analytical, and presentation skills (prepare reports and analyze customers' trend and characteristics);
A creative mindset. Adept at finding new ways to deliver old material;
A proven ability to take initiative and be proactive;
Proven experience in successfully developing and managing people, resources and schedules;
INTERESTED?
* * Wait! * *
Before applying please make sure you carefully read the description and qualifications.
What we would like to see:
- The position you are applying for in the subject line,
- Tell us about YOU and how you can help us grow and succeed!
We appreciate viewing your resume and past experience, but even more, we would like to know how you can apply your knowledge and skills to building a vibrant and successful online community. So, in your cover letter/email, talk to us.
- Your resume in Word or PDF.
Send your resume to us via email
Before you send, did you read "What we want to see?"
(jobs at aeriagames dot com)
WHO WE ARE
Aeria Games, located in Santa Clara, CA is positioned to become the worldwide leader in one of the fastest growing segments of the online gaming market, Free-to-Play massive multiplayer online games. We've built a vibrant community (5+ million gamers) around a diverse portfolio of MMO games and have successfully introduced the micro-transaction based business model into North America and Europe.
Aeria employees enjoy a casual work environment where we have fun, work hard, stretch our goals every day and above all, love what we do.
About Applying:
Due to the high level of applications, we are not able to reply to every applicant. We will contact you should your skills and qualifications present a possible fit for our needs.
