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Company Name:
Nexon America, Inc.
Location:
El Segundo, California
Country:
United States
Job Type:
Programming/Engineering
Position type:
Full Time
Platform
PC / Windows
Experience Level:
Associate
Education:
Bachelor's Degree

Technical Operations Engineer

 

SUMMARY OF POSITION:

 

The Tech Ops Engineer will work with other Software Engineers, Database Engineers, and Product Managers to analyze system and network loads to address stability and performance challenges, and collaborate with others to operate various systems. The Tech Ops Engineer performs ongoing application support by diagnosing and resolving issues, maintaining applications, and evaluating and recommending options for improving performance, maintainability and operability. 

 

JOB RESPONSIBILITIES: 

  • Prepare the plans, run books, and execute applications deployment and configuration change procedures into QA, staging and production environments
  • Setup, configure, maintain and monitor assigned application(s) and related systems Monitor the applications and systems alerts and attend to them proactively  
  • First-line incident management, including follow-up problem resolution, post-mortem review, and process improvement; delivering and maintaining a stable, responsive, highly-available production environment at all times.  
  • Identify bad trends before they become problems; respond to automated system alerts, effectively troubleshoot system errors and work incidents to return systems to normal operating conditions       
  • Drive automation of application deployment for production and pre-release environments; respond to automated system alerts, effectively troubleshoot system errors and work incidents to return systems to normal operating conditions          
  • Assist in maintaining information security practices and procedures        
  • Author and update high-quality documentation of all relevant specifications, systems and procedures  
  • Other duties as assigned             

 

JOB QUALIFICATION STANDARDS

 

Work Experience

  • 3-5 years’ experience working with or leading Technical Operations teams
  • Troubleshooting experience on entire layers from network to software
  • Experience using  monitoring systems  (Zabbix preferred )
  • Experience with any cloud services, elastic capacity administration and cloud deployment and administration tools a plus
  • Experience with automation and continuous integration tools
  • Game industry experience preferred

 

 

Education, Professional Training, Technical Training or Certification
  • Bachelor’s degree or equivalent experience

 

 

Knowledge/Skills

  • Excellent people and communication skills, interacts appropriately with users of various technical skill levels, remains calm and courteous while working to resolve problems.
  • Strong, methodical troubleshooting skills.
  • Intermediate level skills, including installation, systems administration and troubleshooting of Windows and Linux server operation system.
  • Intermediate scripting languages  (Python , PowerShell, Ruby)
  • Intermediate networking knowledge, including basic topology and protocol understanding

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