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Company Name:
Runic Games, Inc.
Seattle, Washington
United States
Job Type:
Position type:
PC / Windows, Playstation 4
Experience Level:
High School or equivalent

QA/CSR Analyst

Runic Games, creators of Torchlight I and II, is looking for a QA/CSR Analyst to join us in our next adventure: Hob, an upcoming action adventure game for PC and Console. We are seeking a highly personable, dedicated team member who works well in a collaborative environment and loves helping others. In the leadup to launch, this individual will work in our QA department as a game tester. Once Hob has shipped, this role will shift to being a Customer Support Representative for our various game products and services.

This is a fulltime contract position out of our downtown Seattle offices for 5+ months with an option to extend or transition into a salaried position. This role may be filled by two separate candidates if those individuals surpass our qualifications.

Responsibilities (QA)

  • Provide written reports on bugs/unwanted software behaviors.
  • Playing and testing game products.
  • Providing qualitative and quantitative feedback about the software as requested.

Responsibilities (CSR)

  • Address and resolve incoming support requests through a web ticketing system.
  • Maintain documentation of customer interactions.
  • Handle customer complaints and provide appropriate solutions.
  • Escalate tickets as needed.
  • Engage professionally with customers in plain language.


  • Familiarity with support ticketing systems and best practices.
  • Strong written communications skills.
  • High degree of empathy.
  • Be willing to ask clarifying questions when policy or procedure is not understood.
  • Ability to provide clear details and instructions for bugs and reproducibility.
  • Able to find, identify and prioritize bugs based on instructions and goals set by QA manager.
  • Strong familiarity with video games.
  • Team player without ego.
  • Have a positive attitude and a constant drive to succeed.
  • Strong creative thinking and problem-solving abilities.
  • High technical ability to diagnose issues with software and hardware at an intermediate to advanced level (CS degree is not required).
  • 6 months of previous QA testing experience.
  • 6 months to 1+ year of previous Customer Support experience is strongly preferred.

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