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Company Name:
Sony Computer Entertainment America - Santa Monica
Location:
Los Angeles, California
Country:
United States
Job Type:
Community Manager
Position type:
Full Time
Platform
Playstation 3, Playstation 4, Playstation Vita
Experience Level:
Mid-Senior Level
Education:
High School or equivalent

Online Community Manager

Community Manager- GT Explore Studio

 

 

Job Description:

 

We are seeking a Community Manager with great communication skills, a passion for product development, and a strong background in community management to oversee aspects of day-to-day community life for PlayStation Digital Platforms.

This individual will​ ​support SCEA’s first party franchise title by moderating forums, spearheading community events, responding to user posts, managing content, and working with Production, Design, Art, PR and Marketing to creating a strong online presence and fan base loyalty.

The ideal candidate should have experience planning web content and features. They should have exceptional project management skills, a love of social media, a love of gaming, and an extremely positive attitude.

 

 

Responsibilities:

 

Coordinate with production, design, web, marketing, and other internal departments to ensure that the community team and players stay informed of company priorities and activities

Help define and maintain the community strategy including methods for engagement, moderation policies, content building, and outreach initiatives

Communicate directly with players, building strong relationships and maintaining a visible external presence on the forums and other social sites

Review, author, and coordinate the release of external and internal messaging

Support and help to generate asset releases, including screenshots, videos, patches, and demos

Monitor discussion forums and other communication media to identify common player issues and discussion patterns

Advocate internally on behalf of the player ensuring that company and development priorities are informed of player needs

Conceptualize and execute community-facing initiatives including contests, volunteer programs, offline events, convention presence, viral initiatives, promotional opportunities and email campaigns

Claim and protect brand names on social networks by creating profiles

Coordinate with production and web development teams to help plan and develop community and website features (forums, content systems, etc.)

Compile and distribute Daily, Weekly, and Monthly community-related metric reports ensuring upwards visibility as well as helping inform what metrics are valuable

Identify and offer solutions for breaking down barriers between customers and our product and studio. This includes identifying needs that aren't being met from the customer's perspective

 

 

 Required Knowledge / Skills:

 

                • Excellent intrapersonal skills - Friendliness, diplomacy, and imperturbability are must

• Understanding of the day-to-day needs and emotions of gamers is crucial. Make good, timely decisions in fast-paced situations

• Knowledge of videogame development

• Must solve routine problems effectively and react with appropriate urgency to situations and events that require quick response or turnaround

• Ability to interact professionally and diplomatically through multiple groups a must

• Must be able to define and execute event and promotions strategies in the context of an online community

• Must be able to effectively allocate resources to ensure completion of plans

• Strong oral and written communication skills required

 

 

Qualifications:

 

• Bachelor's degree required

• Minimum of 4 years experience in Community Management or related field

 

Preferred Experience:

 

• Games industry experience strongly preferred

• Media experience preferred

•​ ​​Auto​motive industry ​experience​ ​a huge​ ​plus

                •​ ​Bilingual/ bi-cultural (Japanese) a​ ​plus​

 

Working Conditions:

 

• Works locally in Venice, CA. Occasional travel.


About Sony Computer Entertainment America LLC Sony Computer Entertainment America (SCEA) is home to the PlayStation(R) family of products, including the PlayStation(R)3 (PS3 TM), PlayStation(R) Vita (PS Vita), PlayStation(R) Mobile and PlayStation(R)Network. Founded in 1994, SCEA has grown into a leading global computer entertainment brand and continues to redefine interactive consumer entertainment. Since the original PlayStation(R) first revolutionized the world of gaming, SCEA has repeatedly set the benchmark for innovation in home and portable entertainment through amazing gameplay experiences that inspire people across the world. Based in Foster City, CA, SCEA serves as headquarters for all North American operations and employs over 2,104 people in offices located in Foster City, CA, San Diego, CA, Santa Monica, CA and Bend, OR.
 
It is SCEA's policy to provide equal employment opportunity for all applicants and employees. SCEA does not unlawfully discriminate on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law.  SCEA also makes reasonable accommodations for disabled applicants and employees.