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Company Name:
Gameloft
Location:
New York, New York
Country:
United States
Job Type:
Community Manager
Position type:
Full Time
Platform
Android, iOS
Experience Level:
Not Applicable
Education:
Master's Degree/MBA

Key Consumer Manager

Overview:

We are looking for a skilled Key Consumers Manager to provide top service to VIP players. Reporting to the Producer, you will be responsible for interacting with and managing PAUs (paying active users) to ensure their gaming experience is top notch. We don’t want to have good customer service – we want to have legendary customer service!

 

This position is based in the creative and inspiring city of New York, an international metropolis built on entertainment and opportunity! This position offers:

  • Comprehensive benefits package
  • Excellent cost of living and area growth
  • Stability - check out our Annual Reports
  • Flexible hours ( 9-6 or 10-7)
  • Fun, passionate and creative studio with a casual, friendly atmosphere - we love to play Magic, board games, video games, Ultimate Frisbee and foosball! 
  • International environment with daily contact with other countries & cultures 
  • Challenging and rewarding work on the next great frontiers in games!

 

 

Help create the next generation of top-quality iOS games by play testing video games designed to entertain millions worldwide!

 

What You’ll Be Doing

  • Representing the company through direct communications with VIP players
  • Summarizing player feedback to communicate it clearly and concisely to development teams
  • Monitoring the implementation of corrections for PAUs
  • Proposing solutions meant to improve player experience overall
  • Offering design proposals to increase average purchases and game time
  • Recruiting specialized talent to join game teams
  • Committing fully to the needs of the player customers and serving them with integrity. Players are our purpose. And every player we keep is one less we need to find.
  • Being highly proactive and provide continuous feedback to development team.

 

This is a full-time permanent (non-contract) position with 100% paid health insurance, vision insurance, dental insurance, vacation time, sick days, 10 annual holidays, reimbursed gym membership, and other benefits.

 

You Are

  • An experienced game industry Community Manager (2+ years) with a track record in social or mobile games of improving your communities’ experience
  • A top graduate with a Bachelor’s or higher in PR, Marketing, Game Design, or similar fields.
  • An excellent communicator, an engaging speaker, and a skilled active listener. 
  • A creative problem solver: You think differently than others and are able to look beyond a situation’s parameters to suggest new approaches.
  • A gamer across multiple genres, especially on mobile - we name it, you’ve played it!
  • Fluent in English, so we can all be on the same page.

 

Why Join Us

 

Since 2000, Gameloft has proven a top innovator. We craft kick-ass games for all digital platforms and Our freemium and premium games from casual to hardcore are localized in 12 languages and more than 100 countries. Your skills will be seen by potentially millions of gamers. We partner with more legendary brands than we can fit into bullet points, We employ over 5,000 developers in over 30 countries spanning every continent and are on the top 120 companies of the NYSE Euronext Paris, ISIN: FR0000079600, Bloomberg: GFT FP, Reuters: GLFT.PA.  Current hit Gameloft games include: Despicable Me: Minion Rush, Asphalt 8: Airborne, My Little Pony Friendship is Magic, Ironman 3, Kingdoms & Lords, GT Racing 2, Shark Dash, Oregon Trail: American Settler, A Good Day to Die Hard, NOVA: Near Orbit Vanguard Alliance, Littlest Pet Shop, The Dark Knight Rises, PLAYMOBIL Pirates, Real Soccer 2012 HD.