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Company Name:
Gameloft (Montreal)
Montreal, Quebec
Job Type:
Position type:
Full Time
Android, iOS, Windows Mobile
Experience Level:
Some College

Game Retention Specialist

Are you passionate about video games? Do you want to keep progressing in an exciting, young and dynamic environment? Gameloft is currently seeking a “Game Retention Specialist.”

Gameloft creates games for all digital platforms, including mobile phones, smartphones and tablets (including Apple® iOS and Android® devices), set-top boxes and connected TVs. Founded in 1999 and a top innovator in its field, Gameloft distributes its games in over 100 countries. www.gameloft.com

Main Tasks and Responsibilities

Reporting to the Studio Manager, the successful candidate will help develop core competitive features that are targeted to customers. They will employ a high level of detail and will analyse telemetry data from current and back-catalogue games in an effort to understand game balancing and user behaviours and to modify game parameters on a daily/weekly basis. All these steps will serve to improve the game experience data in an effort to maximise acquisition, retention, and monetisation.

•    Develop a user experience that favours customer retention and acquisition through the development and integration of a player retention program
•    Identify a game’s target audience and its positioning, values, and selling points
•    Build sales models and buyer profiles, and optimise product offerings and price points using free-to-play-model strategies
•    Make strategic recommendations on necessary fundamental changes in order to drive profitability, retention, and ongoing project success
•    Recommend system designs and balancing of free-to-play and social games to maximise retention, participation and monetisation
•    Conduct market research and benchmarking, and handle game analytics within the mobile gaming space (iOS/Android)
•    Gauge and analyse feedback, behaviour and market acceptance from game users, then share the results and recommendations with the production teams and top managers for each game
•    Coordinate community management and customer care activities/messaging, as well as define specific game customer-care policies when needed
•    Prioritise bug fixes and user experience improvements, and follow up on the game update schedule with the production team and Monetisation Manager


•    Education in marketing, Game Economy Design or a related field
•    At least 3 years’ experience in consumer marketing, ideally for online entertainment or social products
•    At least one successful project released
•    Good communication skills with an excellent grasp of the English language
•    Able to provide original and effective solutions to improve customer retention

Skills and Profile

•    Knowledge and passion for video games, from hardcore-gamer titles to casual social games, and for entertainment in general
•    Strong analytical skills and thoroughness
•    Good data modeling skills
•    Able to work with a wide range of disciplines (business, game design, analytics, etc.)
•    Expert knowledge of video games and social networks
•    Excellent grasp of the free-to-play business model and micro-transaction-driven games
•    Strong expertise in the Excel environment


Please forward your CV and cover letter to the following address:


Only selected candidates will be contacted. Your CV will be saved in our files for a period of 6 months. Thank you for your interest in Gameloft.

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