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Company Name:
Nexon America, Inc.
Location:
El Segundo , California
Country:
United States
Job Type:
Customer Support
Position type:
Full Time
Platform
PC / Windows
Experience Level:
Entry Level
Education:
High School or equivalent

Customer Support Representative

JOB RESPONSIBILITIES:

  • Review, organize and provide answers to all tickets based on Nexon America’s company policy.
  • Report in-game, technical and investigation issues to Sr. Customer Support Representatives.
  • Maintain customer satisfaction.
  • Maintain competency and understanding of at least 25% of the assigned ticket queries.
  • Other duties as assigned.

Work Experience

  • 1+ year of work experience
  • Gaming experience preferred
  • Call center experience preferred

Knowledge/Skills

  • Good communication skills
  • Excellent writing skills
  • Good typing skills

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