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Company Name:
PerBlue
Location:
Madison, Wisconsin
Country:
United States
Job Type:
Customer Support
Position type:
Full Time
Platform
Android, iOS
Experience Level:
Entry Level
Education:
Associate Degree

Community Support Agent

PerBlue is looking for a Community Support Agent to join our team. We're an independent studio that makes mobile games for iOS and Android played by over 10 million people. As the number of players in our games grows, so does our need for representatives that can directly work with players to fix issues and keep them happy.

In this role, you’ll join our live-ops team and engage directly with our players from all around the world. We're looking for someone with an interest in providing great customer service and building a loyal community. As a Community Support Agent, problem solving and direct one-to-one communication are large parts of this role.

 

APPLY HERE: https://perblue.recruiterbox.com/jobs/fk08g2/

 

Important Knowledge and Skills

  • Bachelor's or technical degree
  • Experience managing and facilitating player communities, forums, chats, events, etc
  • Experience with and passion for MMO / RPG / Strategy / Mobile game communities
  • Familiar with online customer support platforms
  • Strong interpersonal and communication skills
  • Strong technical aptitude to quickly learn new skills
  • Ability to prioritize and thrive in a busy environment
  • Ability to learn (or already know) SQL query languages
  • Should enjoy interacting with players and helping solve their game-related issues
  • Should have an optimistic and friendly demeanor and the ability to express that via textual communication

 

Details & Perks

We offer health, dental, and vision insurance. We have a catered lunch program, a snack-stocked kitchen, and a refrigerator full of liquid refreshments. Kick off your shoes and join us in our energetic and collaborative environment where we work hard and play hard. Join us for regular socials, cookouts, and happy hours.

This is a full-time position working from our office in Madison, WI. Compensation is competitive and based on experience.

 

APPLY HERE: https://perblue.recruiterbox.com/jobs/fk08g2/

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