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Company Name:
Sony Computer Entertainment America LLC
Location:
San Diego, California
Country:
United States
Job Type:
Community Manager
Position type:
Full Time
Platform
Browser Based Games, Playstation 3, Playstation 4
Minimum Number Of Professional Titles:
1
Experience Level:
Mid-Senior Level
Education:
Bachelor's Degree

Community Manager

We are seeking a Community Manager with great communication skills, a passion for product development, and a strong background in community management to oversee aspects of day-to-day community life for PlayStation Digital Platforms.

This individual will​ ​support SCEA’s first party franchise title by moderating forums, spearheading community events, responding to user posts, managing content, and working with Production, Design, Art, PR and Marketing to creating a strong online presence and fan base loyalty.

The ideal candidate should have experience planning web content and features. They should have exceptional project management skills, a love of social media, a love of gaming, and an extremely positive attitude.

 

 

Responsibilities:

 

• Coordinate with production, design, web, marketing, and other internal departments to ensure that the community team and players stay informed of company priorities and activities

• Help define and maintain the community strategy including methods for engagement, moderation policies, content building, and outreach initiatives

• Communicate directly with players, building strong relationships and maintaining a visible external presence on the forums and other social sites

• Review, author, and coordinate the release of external and internal messaging

• Support and help to generate asset releases, including screenshots, videos, patches, and demos

• Monitor discussion forums and other communication media to identify common player issues and discussion patterns

• Advocate internally on behalf of the player ensuring that company and development priorities are informed of player needs

• Conceptualize and execute community-facing initiatives including contests, volunteer programs, offline events, convention presence, viral initiatives, promotional opportunities and email campaigns

• Claim and protect brand names on social networks by creating profiles

• Coordinate with production and web development teams to help plan and develop community and website features (forums, content systems, etc.)

• Compile and distribute Daily, Weekly, and Monthly community-related metric reports ensuring upwards visibility as well as helping inform what metrics are valuable

• Identify and offer solutions for breaking down barriers between customers and our product and studio. This includes identifying needs that aren't being met from the customer's perspective

 

 

 Required Knowledge / Skills:

 

​                        • Excellent intrapersonal skills - Friendliness, diplomacy, and imperturbability are must

• Understanding of the day-to-day needs and emotions of gamers is crucial. Make good, timely decisions in fast-paced situations

• Knowledge of videogame development

• Must solve routine problems effectively and react with appropriate urgency to situations and events that require quick response or turnaround

• Ability to interact professionally and diplomatically through multiple groups a must

• Must be able to define and execute event and promotions strategies in the context of an online community

• Must be able to effectively allocate resources to ensure completion of plans

• Strong oral and written communication skills required

 

 

Qualifications:

 

• Bachelor's degree required

• Minimum of 4 years experience in Community Management or related field

 

Preferred Experience:

 

• Games industry experience strongly preferred

• Media experience preferred

​                        •​ ​Bilingual/ bi-cultural (Japanese) a​ ​plus​