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Company Name:
BattleCry Studios
Location:
Austin, Texas
Country:
United States
Job Type:
Community Manager
Position type:
Full Time
Platform
Playstation 4, Xbox One
Experience Level:
Associate
Education:
Some College

Community Manager

The Community Manager will manage the day to day operational activities surrounding the reporting and administering of online communities for our game – including our official website and social media channels. While working in a cross-functional team, the Community Manager keeps our online community engaged and grows our community base. This individual will effectively utilize knowledge of our game and community to assist the Marketing/PR Department with ideas and designs which will drive player acquisition and retention.

Note:  Writing samples and/or links to content produced should be submitted with your resume.

Responsibilities:

  • Assist and oversee community channel pre-and post-launch and help foster and build community-generated content, forum discussions, downloads, and other interactions
  • Manage the day-to-day operation of a small team of community professionals
  • Collaborate with internal departments to ensure that community feedback is addressed
  • Help develop community assets such as game videos, podcasts, developer interviews, product updates
  • Communicate directly with players, building strong relationships and maintaining a visible external presence
  • Coordinate with production and web development teams to help plan and develop community and website features (forums, content systems, etc.)
  • Promote a user-friendly environment on community forums
  • Work in collaboration with the QA and Customer Support teams to ensure a positive player experience
  • Help conduct private and public tests to gather community feedback that will help improve final product quality
  • Assist with the company's involvement in trade shows, exhibitions, and other events
  • Compile and distribute Daily, Weekly, and Monthly community-related metric reports ensuring upwards visibility (as well as helping inform which metrics are valuable)
  • Apply performance based community initiatives to drive the organization towards key KPIs

You Need To Be:

  • A Leader.  With your positive & engaging personality, you motivate and lead community staff to meet our project goals.
  • Experienced.  You’ve worked in a community or a player-facing role for at least three years, ensuring the communities you serve view you as honest, approachable, and on their side. 
  • Self-driven.  You don’t wait around for problems to be reported before taking action, you never miss deadlines, and you can be trusted to turn in work on time without much oversight.
  • Inspiring.  Your positive attitude, mentorship and leadership skills motivate our team(s) to tackle new challenges and grow their own abilities as you work alongside them.
  • Well-connected. Your robust knowledge of social networking, industry hot spots, and the latest tech, tools and techniques make you a go-to community pro. 
  • A Gamer.  You can speak passionately about your favorite games and why you love them, keep tabs on the newest /r/Games threads, and are deeply connected to the gaming community.  You advocate for the player because you are a player.

 

Requirements:

  • BA/BS or equivalent work experience
  • 3+ years of community/social media experience in gaming industry or similar entertainment industries required
  • Technical knowledge of online community platforms, systems and software
  • Strong understanding of popular social networking tools and trends
  • Knowledgeable on latest technologies and techniques used in building and maintaining successful gaming communities
  • Drive to innovate community practices and bring community management to the next level
  • Proven history of maintaining and developing an online community
  • Excellent written and verbal communication skills
  • Ability to work collaboratively in a team environment
  • Demonstrated initiative and positive spirit in a rapidly changing environment
  • Experience with photo/video/podcasting editing a plus
  • Knowledge of Bethesda Softworks and its titles a plus

No Recruiters or Agencies Please

Please Note: Individuals submitting resumes or otherwise responding to employment opportunities are NOT considered applicants until they apply for a particular position and have been invited to complete the company's employment application.