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Company Name:
Machine Zone
Palo Alto, California
United States
Job Type:
Community Manager
Position type:
Full Time
Android, iOS
Minimum Number Of Professional Titles:
Experience Level:
Mid-Senior Level
Bachelor's Degree

Community Management Lead

Machine Zone creator of the top 5 grossing iOS title Game of War is hiring for our community management team!

The Community Management Lead will head up the community management strategy for our product portfolio.  Qualified candidates will be responsible for developing the team and strategy to support and build upon our valued player base.  The CM Lead will become the voice and soul of our player base and brand.  Candidates will work in a fast-paced, dynamic environment where cross department collaboration is key.  You should be able to integrate yourself as the community and game expert showing your knowledge across multiple functions. This is an opportunity to work with THE developer who is revolutionizing what it means to make free-to-play, mobile MMO’s!  This position reports to the General Manager (GM).


  • Define & Lead the community strategy for our product portfolio
  • Lead and mentor junior cm staff
  • Events and planning - Define, execute, monitor, and run in game and out of game events
  • Provide feedback on features to the development team
  • Own in-game messaging and distribution through in-game blogs, chat, and social media posts
  • Interact with the community in game, on the forums and through social media channels
  • Help defuse and mitigate crisis when they arise
  • Monitor game servers to ensure stability and fair game play
  • Monitor releases\promotions providing immediate feedback and flag player issues for developers
  • Analysis - qualitative and quantitative reporting to help shape features and community growth


  • 5-7+ years experience in the video game industry
  • Passionate for Game of War and the Machine Zone brand
  • Experience managing teams
  • Must be self-motivated, team player, and ability to prioritize tasks
  • Strong computer skills and knowledge of MS Office suite of products
  • Detail oriented and a problem solver with a burning desire to contribute to a uniquely creative environment
  • Excellent verbal and written communication skills
  • Ability to juggle multiple tasks and have fun in a fast-paced, startup environment
  • PR, journalism, communications experience


  • Bachelors degree in journalism, communications, English or a communications certificate
  • Have worked on an MMO game
  • Have worked on a mobile game