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Company Name:
Sony Computer Entertainment America LLC
Location:
San Mateo, California
Country:
United States
Job Type:
IT
Position type:
Full Time
Platform
Other
Experience Level:
Not Applicable
Education:
High School or equivalent

Senior User Experience Researcher

Sony Computer Entertainment America, Foster City Studio is looking for a senior user experience researcher to join its growing internal user testing group.  This is an exceptional opportunity to join the PlayStation team and help our teams to better understand their users and put their needs at the center of our design process.   
As the successful candidate, you will collaborate with the teams behind award winning games like inFamous, Uncharted, Ratchet and Clank, Sly Cooper, and The Last of Us.  Using our internal user experience research facility and the latest game research methods, you will gather insights to help improve the quality and consumer relevance of our games.  You will organize, conduct, and provide analysis for our product testing efforts.
 
Principle Duties / Responsibilities:
Work with the user research manager and studio development teams to conduct user research.  Primarily this will entail the following:
  • Gathering stakeholder requirements
  • Organizing and moderating the user research sessions
  • Collating and analyzing the results
  • Writing reports on key findings
  • Collaborating with teams to create post-test action plans
  • Test key data points with competitive game titles and hardware
  • Assist the user research manager in improving and refining research techniques, processes, and overall philosophy
  • Act as an ambassador, evangelizing user research and user centered design principles internally and externally
Required Knowledge / Skills:
  • Usability, user centered design, or human factors research background
  • MSc in an analytic field that focuses on people and/or product development, such as Product Design or Cognitive Science or Experimental Psychology
  • Familiar with other User Research tools and techniques including personas, heuristic evaluation, fieldwork and ethnography, quantitative data gathering and analysis
  • Ability to choose appropriate techniques and methods for a given research objective
  • Experience developing study designs, executing the research, analyzing the results, and writing and presenting the final reports
  • Strong commitment to quality, organized, analytical, methodical
  • Interest in improving quality through the user research
  • Must be able to multi-task in a fast-paced, exciting environment
  • Strong verbal, numerical and written communication skills required
  • Ability to present information concisely and effectively to people at all levels of the organization is critical
  • Must have excellent analytical ability, especially in observing user behavior and identifying key problems which need to be addressed
  • Strong negotiation skills 
  • Ability to work well with cross-functional teams, including producers, engineers, artists and designers
  • Must be forward thinking and actively maintain an interest in your field; keeping up-to-date with developing tools and techniques
  • Passion for videogames across a wide variety of genres
  • Consumer focused, maintaining an active interest in the target consumer
  • Aware of the motivations, desires and play-styles across a wide variety of audiences

Required Experience / Education:
  • Bachelor's Degree in HCI, Product Design, Interaction Design, Cognitive Psychology or equivalent
  • At least 4 years practical experience developing study designs, testing, analyzing,  reporting, and presenting findings

Preferred Experience / Education:
  • Master's Degree in HCI, Product Design, Interaction Design, or Cognitive Psychology or equivalent
  • At least 7 years practical experience developing study designs, testing, analyzing,  reporting, and presenting findings

About Sony Computer Entertainment America LLCSony Computer Entertainment America (SCEA) is home to the PlayStation® family of products, including the PlayStation®3 (PS3™), PlayStation® Vita (PS Vita), PlayStation® Mobile and PlayStation®Network. Founded in 1994, SCEA has grown into a leading global computer entertainment brand and continues to redefine interactive consumer entertainment. Since the original PlayStation® first revolutionized the world of gaming, SCEA has repeatedly set the benchmark for innovation in home and portable entertainment through amazing gameplay experiences that inspire people across the world. Based in Foster City, CA, SCEA serves as headquarters for all North American operations and employs over 2,104 people in offices located in Foster City, CA, San Diego, CA, Santa Monica, CA and Bend, OR.

 
It is SCEA's policy to provide equal employment opportunity for all applicants and employees. SCEA does not unlawfully discriminate on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law.  SCEA also makes reasonable accommodations for disabled applicants and employees.
 
It is SCEA's policy to provide equal employment opportunity for all applicants and employees. SCEA does not unlawfully discriminate on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law.  SCEA also makes reasonable accommodations for disabled applicants and employees.